For 5am and 6am Sessions: We have a strict 8 hour cancellation policy. What this means is that if you are signed up for a 5am or 6am session and you do not cancel at least 8 hours before, you will forfeit that session. You will get a text and an email reminder to remind you to cancel at 12 hours prior to that session.
For all other sessions, 8am, 9am, 1130am, 5pm, and 6pm, there is a 2 hour cancellation policy. If you are not able to cancel within 2 hours of that session taking place, you forfeit that session.
We can make exceptions for specific examples such as: a child getting sick, inclement weather, you becoming sick, and getting called into work. Otherwise, we stick to the policy above.
If you have any questions, please email us at info@bfpnc.com.
